Packing and Information
We have successfully shipped thousands of items and we pride ourselves on the quality of our packing. With over 30 years experience, we have developed a packing system which is specially designed to ensure the safe delivery of you items.
All items are sent insured through Australia Post and include signature on delivery. Depending on the particular item you purchase, we either carefully flat pack with thick cardboard, or use a thick packing tube.
We offer combined shipping!
We calculate shipping costs based on the dimensions of the largest item in your shopping cart and the shipping destination. That means you will only pay the shipping for one item in your cart, no matter how many items you purchase!
Shipping will automatically be added during checkout and you will be able to confirm the price before payment. You can also get a quote on the Shopping Cart page by entering your destination country and postcode.
Some of our stock is framed. Unfortunately, our website can not quote for framed items. This is due to the different packing requirements for these items. If a framed item appears in your cart, the shipping quote may not be accurate. If you proceed through to payment, we will contact you in regards to your order. We may be able to ship the item unframed or to quote separately for shipping the framed item to you. In the event you are not happy with the solutions we provide, you can choose not to proceed with the order and we will refund you. This is subject to our normal terms and conditions (most importantly - that we haven't already shipped your item).
Discrepancies in Shipping Quotes
While we endeavour to make sure the shipping quotes on our website are accurate and correct, every now and again, something strange happens and the shipping quote isn't what it should be. For this reason, we reserve the right to cancel an order if our website has given a shipping cost which we believe is too low or has not been charged. If this happens, we will contact you to explain the situation and if you aren't happy, we'll refund you and cancel the order. We also do the same for you - if our website quotes a shipping cost that is higher than we believe it should be and you proceed with the order anyway, we will endeavour to refund you any inaccurate shipping. In all cases, we will contact you first to confirm your options.
Questions about Shipping?
If you have received a postage amount from us and would like to pay by Credit Card, please click the link below. You will be taken to the secure Payway site where you can fill in your details. Just put your last name as your customer reference number.